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frequently asked questions

Where do I register to see the wholesale prices?

ALL PRICES ON OUR WEBSITE ARE WHOLESALE PRICES. WE DO NOT SELL RETAIL. We do not ask you to register to see our wholesale prices.

How do I create an account?

An account is created for you when you place your first order with our company.

What is your minimum order?

First Orders: All first orders MUST be a minimum of $100.
Re-orders: After your first order there is no minimum order, however on any re-order of less than $50 we will add a $6 small order charge at the time of invoice.

I am looking to buy a lot of a certain item. Will you send me a free sample?

Unfortunately, we are unable to send free samples. You may purchase a sample. You must pay for the product and shipping cost.

How do I open a credit account with your company?

You may apply for credit, but please allow two-four weeks for processing. Click HERE to download our Credit Application. Please fill it out completely, and SIGN it, and fax back to: 440-234-5403. References must be MERCHANDISE VENDORS only. Incomplete or unsigned forms will be rejected.

Do you have a catalog?

Yes! Please click HERE to fill out our catalog request form.

If I order a large quantity can I get an extra discount?

Since we are a wholesale company, our prices are already based on quantity and are very low. Additional discounts are generally not available except in the case of very high quantities.

I am looking for something that you don't have. Will you special order it for me?

Due to our 40 years in the business we have extended contacts and knowledge of who has what - and where to get unusual things.  Special or large orders naturally require a reasonable dollar or quantity minimum if the items are not in stock as well as a non-refundable deposit. We would need extra lead time for non-stock items.

I am interested in starting my own floral or gift basket business. Can you help me?

We are experienced in providing start up inventories in artificial flowers, containers, ribbon, baskets and glass. However, we are not advisors in the legal or financial aspects of business start ups.

I would like to buy flowers for my wedding. Can I buy from you?

We are wholesale only. We do not sell retail. We recommend that you seek the advice of a qualified retail florist in your local area.

May we use your photos on our website or in our catalog?

The photos on our site are copyrighted. However, we are happy to provide our customers with images for the items that they purchase. Please send image requests after your order is placed to: info@pioneerwholesaleco.com.