frequently asked questions


What is your minimum order?

  • Domestic (U.S.): There is a $100 minimum for the first order. For re-orders, there is no minimum, but all re-orders less than $50 will incur a small order fee of $6.
  • International: There is a $300 minimum for all orders. For more details on international shipping, click HERE.

How much is shipping?

Shipping costs are calculated based on weight and size of the boxes. Once your order is pulled and packed, the best shipping rate will be calculated for you. Due to our shipping volume, we have negotiated very favorable rates for FedEx, UPS, and truck deliveries. If you request it, we are happy to call you with the final total including shipping. For more details on shipping, click HERE.

Where do I register to see the wholesale prices or create an account with your company?

All prices on our website are wholesale prices. We do not sell retail. We do not ask you to register to see our wholesale prices. An account is created for you when you place your first order with our company.

Do you have a catalog?

Yes! To fill out our Catalog Request Form, click HERE. You must have a valid vendor’s license or sales tax ID in a related trade in order to receive a catalog.

Can I order a sample?

You may purchase a sample, but you must pay for both the product and shipping.

Who can buy from you? 

We are an importer and wholesale supplier primarily to the floral and gift industries as well as some related industries. We sell to established businesses who will be reselling or renting the products, with vendor's licenses/state sales tax resale numbers, in the below listed industries. For more information on Sales Tax Exemption, please see this page.
We do also at times sell to volume buyers (Minimum $1000 order) in other industries. For volume buyer inquiries in industries not listed below, please call 440-234-5400. 

Who we sell to: 
Florist; Event Florists; Event Designers; Display Companies; Furniture Stores; Garden Centers; Nurseries; Gift Basket Companies; Gourmet Food Stores including Candy, Bakeries, and more;  Grocery Stores; Farm Markets; Orchards; Wine Shops & Wineries; Liquor Stores; Casinos; Candle Companies; Craft Supply Stores; Gift Shops; Hotels; Interiorscapers; Interior Designers; Monument/Memorial Companies; Soap & Spa Product Companies, Pharmacies. 

Who we DO NOT sell to: 
Administrative Offices; Beauty Salons & Spas; Bookstores; Churches; Clothing Stores; Construction Companies; Electronics Stores; Gas Stations; Independent Contractors in a Direct Sales company (such as Avon or Mary Kay) who do not have their own personal vendor's license or sales tax resale number; Medical Offices; Thrift Stores.
We do not sell to individuals without an established business!

How do I open a credit account with your company?

Most of our customer accounts are paid by credit card. Please call us for details if you would like to apply for credit with our company.

Do you have any current coupon codes or promotions?

Our coupon codes are part of our printed catalogs and are valid only for items in that catalog. To view our digital catalogs, click HERE.

If I order a large quantity can I get an extra discount?

Since we are a wholesale company, our prices are already based on quantity and are very low. Additional discounts are generally not available except in the case of very high quantities.

Can I mix and match colors to get the quantity price?

No. We are able to give a price break on full box packs of the same color because labor is saved in our warehouse. When the packer has to open the box and mix colors, it costs labor.

May we use your photos on our website or in our catalog?

The photos on our site are copyrighted. However, we are happy to provide our customers with images for the items that they purchase. Please send image requests after your order is placed to info@pioneerwholesaleco.com.

Are your containers food safe or can they be used with lids?

Our industry and primary customer base is the floral industry. None of our glass vases are designed to be used with lids, as the floral industry does not need lids on floral vessels. None of our containers are considered food safe.

I am looking for something that you don’t have. Will you special order it for me?

Due to our 40 years in the business we have extended contacts and knowledge of who has what and where to get unusual things. Special or large orders naturally require a reasonable dollar or quantity minimum if the items are not in stock as well as a non-refundable deposit. We would need extra lead time for non-stock items.

I am interested in starting my own floral or gift basket business. Can you help me?

We are experienced in providing start-up inventories in artificial flowers, containers, ribbon, baskets and glass. However, we are not advisors in the legal or financial aspects of business start-ups.

Can I buy flowers for my wedding?

No. Please see above section "Who can buy from you?".

What if my question isn’t answered here?

Feel free to contact us by phone or send your question to info@pioneerwholesaleco.com.