Orders will be shipped in 5 business days.

We sell B2B only. In most states, a signed sales tax exemption form is required to purchase.

Our appointment-only Sample Room is now open! Click here to book an appointment.

Frequently Asked Questions

Order FAQs

How do I register to see wholesale prices?

All prices on our website are wholesale prices. We do not sell retail. We do not ask you to register to see our wholesale prices. An account is created for you when you place your first order with our company.

What is your minimum order?

  • Domestic (U.S.):
    • We have no minimum order, however, orders less than $100 will incur a small order fee of $10.
    • Due to rising shipping rates from parcel delivery services, we strongly recommend that all orders be $200 or more as we find that it helps to reduce the shipping percentages. 
  • International: There is a $300 minimum for all orders. For more details on international shipping, click HERE.

When will I receive my order?

In-stock merchandise generally ships within 2-5 business days. However, peak season and situations beyond our control may cause delays. Our current shipping window can be found on the top banner of our website. Once it leaves our warehouse in Ohio, the shipping time will vary based on the recipient’s location. Tracking numbers are provided on invoices which are emailed the day the order ships.

Can I still place an order for an out of stock item? How do you handle out of stock items?

All items shown on our website can be ordered. In fact, we recommend ordering items even before they're available because you will then be in line to receive that item before it sells out. After an order is placed with us, the customer will receive a Stock Status Order Confirmation via e-mail, once it has been entered into our inventory software. The Stock Status Order Confirmation will show any items that are currently unavailable in the "back ordered" column. When we notice that a lot of items are unavailable on a particular order, we will also attempt to follow up with a phone call and/or e-mail to confirm how the customer would like to proceed. At the time of shipping, if more than $25 of merchandise from the order is out of stock, a back order will be generated. If less than $25 of merchandise is out of stock, we will cancel the back orders and ask you to reorder. If you have a critical need for a specific quantity of an item, you may want to call in to verify availability at the time of ordering. 440-234-5400. 

I am looking for something that you don’t have. Will you special order it for me?

Due to our 40 years in the business, we have extended contacts and knowledge of who has what and where to get unusual things. Special or large orders naturally require a reasonable dollar or quantity minimum if the items are not in stock as well as a non-refundable deposit. We would need extra lead time for non-stock items.

How do you handle back orders once they become available to ship?

We do not automatically ship back orders once they become available unless a customer has specifically requested that we do so. We will contact the customer via phone and/or email to get approval to ship the back order. The customer is responsible for shipping charges on back orders. Therefore, we allow (and encourage) customers to add items to ship with the back order in order to offset the cost of shipping. If we do not receive approval to ship a back order within one week, the back order will be canceled and the merchandise will be released to other customers. 

Can I order a sample?

You may purchase a sample, but you must pay for both the product and shipping. Samples must be purchased according to the minimum increment for the item due to packaging. Sample orders must be placed over the phone. 

Product FAQs

Can your silks be used outdoors?

Some customers use our silks outside, but they are not specially coated for outdoor use. Therefore there is no guarantee that they will not fade or bleed. If you have a critical need for outdoor silks, we recommend that you seek a supplier of UV safe products. We absolutely do not recommend that Real Touch flowers be used outside. 

Where is your holiday merchandise?

We do not sell holiday items or Christmas greens, not even pine. Pioneer Imports & Wholesale has made a corporate decision to focus on year round items and not sell holiday merchandise.

What does the "x" in a product title mean?

The "x" in a product title describes the main stem count in a bush.  A stem is a piece that could be clipped off and used on its own.  Stems may have additional shoot or clumps, but those additional shoots or clumps could not stand alone in an arrangement.  

Can I mix and match colors to get the quantity price?

No. We are able to give a price break on full box packs of the same color because labor is saved in our warehouse. When the packer has to open the box and mix colors, it costs labor.

Are your products fire retardant?

No

What does "Colorfast" mean? 

The term "Colorfast" refers to products that have gone thru an extra step in production to reduce their chance of bleeding when wet. They are not guaranteed to not bleed and they are still susceptible to the effects of the sun. Therefore they may fade if exposed to the sun. 

What does "Real Touch" mean?

Real Touch products are made of a special material, either Polyurethane or Latex, so that they feel more realistic. However, these materials cause the products to be more delicate. They are very light sensitive and should never be used outdoors in an area with constant light. 

How can I tell if an item is available or out of stock?

Every item on the website shows whether it is “Available” or “On Order-ETA Below" under the SKU. If an item shows as “On Order-ETA Below,” that means it is currently out of stock. If it is on order, then it does show the estimated arrival date under it. These dates are approximate and not guaranteed.

Are your containers food safe or can they be used with lids?

Our industry and primary customer base is the floral industry. None of our glass vases are designed to be used with lids, as the floral industry does not need lids on floral vessels. None of our containers or corsage/boutonnière boxes are considered food safe.

Billing FAQs

Where is my invoice?

On the day your order ships, an invoice is emailed to the email address provided on the order. If you cannot locate the invoice in your email, please call our office at 440-234-5400 to request an additional copy.

How much is shipping?

Shipping costs are calculated based on weight and size of the boxes. Once your order is pulled and packed, the best shipping rate will be calculated for you. Due to our shipping volume, we have negotiated very favorable rates for FedEx, UPS, and truck deliveries. If you request it, we are happy to call you with the final total including shipping. For more details on shipping, click HERE.

What is pre-authorization? Was I charged twice?

No. You were not actually charged twice.The first amount is something called "Pre-Authorization." Pre-authorization simply reserves the funds at the time your order is placed. It does not actually pass the funds to us until we charge the card the day your order ships. The charge on the day that your order ships, replaces the pre-authorization charge. It is much like what happens when you check into a hotel or buy gas at a gas station. 

This is a relatively new system that has been brought about as a security measure that most online shopping cart systems and credit card processing systems, now require vendors to use to protect you. With this system, we never see your credit card number, it is securely transmitted to the credit card processor, so it is more secure for you. 

This is likely happening in the background with other transactions you make and you never realize it. Major online retailers are using this same method. For a more thorough explanation, this article from Wikipedia is helpful: https://en.wikipedia.org/wiki/Authorization_hold

I canceled my order, but I still see the charge on my credit card. Why?

The amount that you are seeing is a pre-authorization, not a charge. It can take up to 7 days once we cancel the order for the pre-authorization to drop off of your account. The amount of time is up to your bank, we have no control over this.  

How do I open a credit account with your company?

Most of our customer accounts are paid by credit card. Please call us for details if you would like to apply for credit with our company.

General FAQs

Who can buy from you?

We are an importer and wholesale supplier primarily to the floral and gift industries as well as some related industries. We sell to established businesses who will be reselling or renting the products, with vendor's licenses/state sales tax resale numbers, in the below listed industries. For more information on Sales Tax Exemption, please see this page.
We do also at times sell to volume buyers (Minimum $500 order) in other industries. For volume buyer inquiries in industries not listed below, please call 440-234-5400. 

Who we sell to: 
Florist; Event Florists; Event Designers; Display Companies; Furniture Stores; Garden Centers; Nurseries; Gift Basket Companies; Gourmet Food Stores including Candy, Bakeries, and more;  Grocery Stores; Farm Markets; Orchards; Wine Shops & Wineries; Liquor Stores; Casinos; Candle Companies; Craft Supply Stores; Gift Shops; Hotels; Interiorscapers; Interior Designers; Monument/Memorial Companies; Soap & Spa Product Companies, Pharmacies. 

Who we DO NOT sell to: 
Administrative Offices; Beauty Salons & Spas; Bookstores; Churches; Clothing Stores; Construction Companies; Electronics Stores; Gas Stations; Independent Contractors in a Direct Sales company (such as Avon or Mary Kay) who do not have their own personal vendor's license or sales tax resale number; Medical Offices; Thrift Stores.
We do not sell to individuals without an established business!

Do you have a catalog?

Yes! 

To view our digital catalogs, please click here.

To request a printed catalog, please click here. You must have a valid vendor’s license or sales tax ID in a related trade in order to receive a catalog.

Is your sample room open? 

Yes, our Sample Room is now open by appointment only! Click here to book an appointment.

I am interested in starting my own floral or gift basket business. Can you help me?

We are experienced in providing start-up inventories in artificial flowers, containers, ribbon, baskets and glass. However, we are not advisors in the legal or financial aspects of business start-ups.

Do you have any current coupon codes or discounts?

We offer real pricing - we don't inflate our pricing so that we can offer huge discounts or free shipping. We offer good products at fair prices. 

However, some customers have requested additional discounts. The below information will help you if you are looking for additional promotions:

By Item: You will always receive the best price  per item by ordering in box and case quantities. Both box and case prices are already discounted from the each price. The case price can be up to 20% less than the each price. This is the best way to get a discount. There is no coupon required - the case price is shown on each item. 

By Order: Additional  order discounts start with orders of $1000 or more. See below for the order discount tiers.

Order Discounts:

  • Must mention promo code at checkout.
  • Valid only on orders placed online.
  • Cannot be combined with any other offer.
  • Valid only on regular priced merchandise.
  • Only regular priced merchandise qualifies towards the order total requirement. 
Regular Priced Merchandise TotalDiscount AmountPromo Code 
$1000-$24992.5%

RD1K

$2500-$49995%

RD2-5K

$5000-$99997.5%

RD5K

$10,000-$14,99910%

RD10K

$15,000+ Call to discuss possible options with management, 440-234-5400

By Customer: Some customers have asked for discounts based on their annual spend. By customer  discounts will be considered for customers that maintain a $20,000 per year annual spend. Please call 440-234-5400 for more information. 

The BEST way to get discounts and promo codes is to sign up for our email specials. If you do not already receive them, click here to register. 

May we use your photos on our website or in our catalog?

The photos on our site are copyrighted. However, we are happy to provide our customers with images for the items that they purchase. Please send image requests after your order is placed to info@pioneerwholesaleco.com.

Can I buy flowers for my wedding?

No. Please see above section "Who can buy from you?".

I really want to buy your products but I am not a business. Can you tell me the name of a distributor in my area?

We sell to thousands of florists around the US, but most order products as needed, they cannot stock all 3000 items! We recommend that you visit your favorite local florist and they can place a special order for you.  Please note that the prices that they quote you will likely be higher than what you see on our site, as the prices on our site are wholesale, business-to-business prices. Retail prices are generally higher.