Our current order processing time is: 1 business day.
We sell B2B only. In most states, a signed sales tax exemption form is required to purchase. Our minimum order is $125.
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We only sell wholesale. We do not sell retail.
You must be an established business in a related trade in order to purchase from us.
Prices are expected to change for various reasons. Prices on our website at the time of ordering are the official prices.
Box and Case pricing applies to the same item, size and color. Prices are subject to change at any time.
All items marked "sale" are limited quantity and will not be reordered once they sell out.
In-stock merchandise generally ships within 2-4 business days. Peak season and situations beyond our control, may cause delays. See our website banner for current order processing time.
We accept MasterCard, Visa, American Express and Discover. All first orders must be paid for with credit card. After that, you may apply for Net30 credit terms. Credit terms are only available to customers with excellent credit. All checks subject to bank verification at any time.
We ship via FedEx, USPS, and freight carriers. To ensure you receive the best possible rates, we do not estimate shipping costs in advance. Instead, exact charges are calculated after your order is packed.
We aim to make shipping as transparent and flexible as possible. Here's how our process works:
If you do not request shipping cost details in advance, we will pack your order and send an emailed invoice with the total charges, including freight.
If you request a call with shipping totals, here’s how it works:
Phone orders: Let our customer service team know you'd like a call with shipping charges. We will attempt to speak with you directly. If you're unavailable, we will leave the total with whoever answers the call or on your voicemail. After leaving the total, your order will be shipped.
Web orders: Select the delivery method “Contact you with a final total including shipping costs”. We will call or leave a message with the shipping charges. After that, your order will be shipped.
If you want to personally approve shipping charges before your order leaves our warehouse, you must explicitly request this when placing your order:
Phone orders: Tell our customer service representative that you require a call with shipping totals and that we must speak to you personally for approval.
Online orders:
Select the delivery method: “Contact you with a final total including shipping costs.”
In the Shipping Instructions box, type: “Prior approval required before shipping.”
This means we will not ship your order until we speak with you directly and receive your approval for the shipping cost.
Due to differences in the dye lot during the fabric-dyeing process, and printing variations, colors in catalog may not be an exact representation of individual product. Since baskets are handmade, sizes and colors will vary; allow for tapering.
We regularly receive large orders for individual items that take all stock of a certain item. Therefore, we recommend that you order early in the season to guarantee availability of your desired purchase.
Visit our website to check availability and estimated arrival dates.
Prices may be adjusted to market rate on any orders placed more than 30 days in advance of shipping.
You must notify us within 10 days of receipt of shipment.
Merchandise must be returned to Pioneer unused and in its original inner packaging.
Merchandise must be packed and shipped so that it will arrive at our warehouse in its original, brand-new condition.
Items must be returned to our warehouse within 30 days of invoice date.
A RMA# is required for all returns. Please complete this form to initiate a return. Unauthorized returns will not be accepted.
Our liability is limited to replacement of missing or damaged products only. We are not obligated for consequential damages.
Please review our Resolutions & Returns Policies for more information.
During our standard season, rush orders must be called in to us by 2:00 PM EST. During peak season (January through May), please call for rush availability.
Backorders under $25 will be automatically canceled at time of invoice. Larger backorders are kept and we will call you when merchandise is available. Due to tariffs, prices on products may fluctuate. For backordered items, the price displayed at time of order may not reflect the final cost. Once items have arrived, we will provide you with final pricing. We will not ship backorders without approval. Two attempts will be made to contact you about available backorders. If you do not respond to those attempts within 7 days, the merchandise will be released to other customers.
All measurements listed are outside to outside. Silk bush measurements include the stem. Since most of our items are handmade, dimensions may vary from stated sizes.
Colors on the internet and in catalogs are subject to variation according to monitor or printing.
Oftentimes colors come in different than our original samples or previous shipments. These variations are due to differences in the dye lot during the fabric-dyeing process.
We are an importer and wholesale supplier primarily to the floral and gift industries as well as some related industries. We sell to established businesses who will be reselling or renting the products, with vendor's licenses/state sales tax resale numbers, in the below listed industries. For more information on Sales Tax Exemption, please see this page.
We do also at times sell to volume buyers (Minimum $500 order) in other industries. For volume buyer inquiries in industries not listed below, please call 440-234-5400.
Florist; Event Florists; Event Designers; Display Companies; Furniture Stores; Garden Centers; Nurseries; Gift Basket Companies; Gourmet Food Stores including Candy, Bakeries, and more; Grocery Stores; Farm Markets; Orchards; Wine Shops & Wineries; Liquor Stores; Casinos; Candle Companies; Craft Supply Stores; Gift Shops; Hotels; Interiorscapers; Interior Designers; Monument/Memorial Companies; Soap & Spa Product Companies; Film Production Companies; Pharmacies.
Administrative Offices; Bookstores; Churches; Clothing Stores; Construction Companies; Electronics Stores; Gas Stations; Independent Contractors in a Direct Sales company (such as Avon or Mary Kay) who do not have their own personal vendor's license or sales tax resale number; Medical Offices; Thrift Stores.
We do not sell to individuals without an established business!
Since we work directly with factories in China, we can help you with special orders or custom designs. Much larger minimum order quantities and lead times will apply.
We reserve the right to refuse service or cancel any order at any time.
Pioneer Wholesale Co. accepts ACH payments only from business bank accounts. By selecting ACH as a payment method, submitting an ACH authorization, or otherwise authorizing Pioneer Wholesale Co. to initiate an ACH debit, the customer represents and warrants that the account provided is a business account and that the customer is authorized to use the account and authorize ACH debits from it.
By authorizing an ACH payment, the customer authorizes Pioneer Wholesale C.o to initiate ACH debit entries from the designated business bank account for payment of invoices and other amounts properly due to Pioneer Wholesale Co., including purchases, shipping charges, fees, and other authorized obligations.
For a payment associated with a specific invoice, the ACH debit amount will correspond to the total amount due on that invoice, including any applicable shipping charges, fees, or other amounts due.
Where a customer provides authorization for future ACH payments, the authorization will remain in effect until revoked in writing. Future debit amounts and debit dates may vary based on invoices, purchases, shipping charges, fees, credits, adjustments, and other amounts due. Customers will receive the applicable amount and payment information through their invoice, billing notice, order confirmation, or other agreed-upon communication.
The customer is responsible for ensuring that the designated bank account permits ACH debits and that sufficient funds are available when a debit is initiated. Pioneer Wholesale Co. is not responsible for fees or other charges imposed by the customer's financial institution in connection with an ACH transaction, including returned-payment or insufficient-funds charges.
To revoke an ACH authorization, the customer must provide written notice to Pioneer Wholesale Co. Revocation will apply to future ACH debits covered by the revoked authorization but does not cancel or otherwise eliminate any outstanding amounts owed to Pioneer Wholesale Co. A new ACH authorization may be required before future ACH debits are processed.
Customers must promptly notify Pioneer Wholesale Co. if their business bank account information changes. Pioneer Wholesale Co may require a new ACH authorization and/or verification of the new account information before initiating additional ACH debits.
Pioneer Wholesale Co. will maintain records of ACH authorizations and related payment documentation in accordance with applicable requirements and its record-retention practices.
Questions regarding an ACH debit or authorization should be directed to Pioneer Wholesale Co. at 440-234-5400.