About Us

general terms & conditions

We only sell wholesale. We do not sell retail. You must be an established business in a related trade in order to purchase from us.

Minimum Order

Pricing

All pricing is subject to change. Quantity pricing applies to the same size and color of the item.

Order Processing

In stock merchandise generally ships within 24-48 hours much of the year. However, this is subject to change during peak season (January—April). Please call for our current shipping window.

Rush Orders

During our standard season, rush orders must be called in to us by 12:00 PM EST. During peak season (January—April), please call for rush availability.

Backorders

We are very careful about shipping backorders. For credit card and C.O.D. accounts, we will not ship backorders without approval. Two attempts will be made to contact you about available backorders before a backorder is canceled. Net 30 accounts are handled on an individual basis per customer preference.

Measurements

All measurements listed are outside to outside. Since most of our items are handmade, dimensions may vary from stated sizes.

Colors

Colors on the internet and in catalogs are subject to variation according to monitor or printing.

Dye Lots

Oftentimes colors come in different than our original samples or previous shipments. These variations are due to differences in the dye lot during the fabric-dyeing process.

Types of Customers

We are an importer and wholesale supplier primarily to the floral and gift industries as well as some related industries. We sell to established businesses who will be reselling or renting the products, with vendor's licenses/state sales tax resale numbers, in the below listed industries. For more information on Sales Tax Exemption, please see this page.
We do also at times sell to volume buyers (Minimum $1000 order) in other industries. For volume buyer inquiries in industries not listed below, please call 440-234-5400. 

Who we sell to: 

Florist; Event Florists; Event Designers; Display Companies; Furniture Stores; Garden Centers; Nurseries; Gift Basket Companies; Gourmet Food Stores including Candy, Bakeries, and more;  Grocery Stores; Farm Markets; Orchards; Wine Shops & Wineries; Liquor Stores; Casinos; Candle Companies; Craft Supply Stores; Gift Shops; Hotels; Interiorscapers; Interior Designers; Monument/Memorial Companies; Soap & Spa Product Companies, Pharmacies. 

Who we DO NOT sell to:

Administrative Offices; Beauty Salons & Spas; Bookstores; Churches; Clothing Stores; Construction Companies; Electronics Stores; Gas Stations; Independent Contractors in a Direct Sales company (such as Avon or Mary Kay) who do not have their own personal vendor's license or sales tax resale number; Medical Offices; Thrift Stores.
We do not sell to individuals without an established business!

Direct Import or Custom Orders

Since we work directly with factories in China, we can help you with special orders or custom designs. Much larger minimum order quantities and lead times will apply.

Refusal of Service or Order Cancellation

We reserve the right to refuse service or cancel any order at any time.