Orders will be shipped in 5 business days.

We sell B2B only. In most states, a signed sales tax exemption form is required to purchase.

Our appointment-only Sample Room is now open! Click here to book an appointment.

ABOUT US

General Terms & Conditions

We only sell wholesale. We do not sell retail.

You must be an established business in a related trade in order to purchase from us.

Minimum Order

  • Domestic (U.S.):
    • We have no minimum order, however, orders less than $100 will incur a small order fee of $10.
    • Due to the rising rates from parcel delivery services, we highly recommend that you place an order of $200 or more to reduce the shipping cost percentage. 
  • International: There is a $300 minimum for all orders. For more details about international orders, click HERE.

Pricing

All pricing is subject to change at any time, due to current market conditions and rising incoming freight costs.  Printed catalog pricing cannot be guaranteed. Our website always has the most current pricing. 

Box and case pricing applies to the same size and color of the item. Prices are subject to change at any time. 

"SALE" Items

All items maked sale are limited quantity and will not be reordered.  

Order Processing

In stock merchandise generally ships within 2-5 business days. However, peak season and situations beyond our control, such as the pandemic, may cause delays. See our website for current shipping window.  

Payment

We accept MasterCard, Visa, American Express and Discover.  All first orders must be paid for with credit card.  After that you may apply for credit.  Open accounts are only available to customers with excellent credit.  All checks subject to bank verification at any time.  

Shipping Charges

We ship via FedEx, UPS, USPS and Truck.  To give you the best rates we do not estimate shipping.  Once your order is pulled and packed the best shipping rate can be calculated for you.  If you request it, we are happy to call you with that total prior to shipping.  

Measurements

All measurements listed are outside to outside.  Silk bush measurements include the stem.  

Variations

Due to differences in the dye lot during the fabric-dyeing process and printing variations, colors in catalog may not be an exact representation of individual product.  All baskets are handmade; sizes and colors will vary.  

Availability

We regularly receive large orders for individual items that take all stock of a certain item. These orders are impossible to predict or forecast for.  Therefore we recommend that you order early in the season to guarantee availability of your desired purchase.  

Arrival Dates

Expected arrival dates shown on our website are estimates and likely to change.    

Postdated and Pre-book Orders

Prices may be adjusted to market rate on any orders placed more than 30 days in advance of shipping.

Return Policy

  • Claims for defective, damaged or missing merchandise must be made within 10 days of receipt of shipment. 
  • Standard stock merchandise may be returned, please call for an RMA within 15 days of invoice date and return the items back to our warehouse within 30 days of invoice date. 
  • Special order merchandise is not returnable.
  • An RMA# is required for all returns. Please call 440-234-5400 or e-mail: resolutions@pioneerwholesaleco.com to obtain an RMA number. 
  • Merchandise must be unused and in its original inner packing.
  • Merchandise must be packed and shipped so that it will arrive at our warehouse in its original, brand-new condition.
  • Unless a product is defective or damaged, customer is responsible for and must pay all shipping charges.
  • If you feel you must return merchandise, contact us by phone or email and we will do our best to give you fair and reasonable service. Unauthorized returns will not be accepted.
  • Final sale merchandise may not be returned. 

 

How to Order

Online: www.pioneerwholesaleco.com

Phone: 440-234-5400

Fax: 440-234-5403

Email: info@pioneerwholesaleco.com

Rush Orders

During our standard season, rush orders must be called in to us by 2:00 PM EST. During peak season (January through May), please call for rush availability.

Backorders

Backorders under $25 will be automatically canceled at time of invoice. Larger backorders are kept and we will call you when merchandise is available. We will not ship backorders without approval. Two attempts will be made to contact you about available backorders. If you do not respond to those attempts within 7 days, the merchandise will be released to other customers. 

Measurements

All measurements listed are outside to outside. Silk bush measurements include the stem. Since most of our items are handmade, dimensions may vary from stated sizes.

Colors

Colors on the internet and in catalogs are subject to variation according to monitor or printing.

Dye Lots

Oftentimes colors come in different than our original samples or previous shipments. These variations are due to differences in the dye lot during the fabric-dyeing process.

Types of Customers

We are an importer and wholesale supplier primarily to the floral and gift industries as well as some related industries. We sell to established businesses who will be reselling or renting the products, with vendor's licenses/state sales tax resale numbers, in the below listed industries. For more information on Sales Tax Exemption, please see this page.
We do also at times sell to volume buyers (Minimum $500 order) in other industries. For volume buyer inquiries in industries not listed below, please call 440-234-5400. 

Who we sell to

Florist; Event Florists; Event Designers; Display Companies; Furniture Stores; Garden Centers; Nurseries; Gift Basket Companies; Gourmet Food Stores including Candy, Bakeries, and more;  Grocery Stores; Farm Markets; Orchards; Wine Shops & Wineries; Liquor Stores; Casinos; Candle Companies; Craft Supply Stores; Gift Shops; Hotels; Interiorscapers; Interior Designers; Monument/Memorial Companies; Soap & Spa Product Companies, Pharmacies. 

Who we DO NOT sell to

Administrative Offices; Beauty Salons & Spas; Bookstores; Churches; Clothing Stores; Construction Companies; Electronics Stores; Gas Stations; Independent Contractors in a Direct Sales company (such as Avon or Mary Kay) who do not have their own personal vendor's license or sales tax resale number; Medical Offices; Thrift Stores.
We do not sell to individuals without an established business!

Direct Import or Custom Orders

Since we work directly with factories in China, we can help you with special orders or custom designs. Much larger minimum order quantities and lead times will apply.

Refusal of Service or Order Cancellation

We reserve the right to refuse service or cancel any order at any time.