About Us

general terms & conditions

Minimum Order:

$100 for opening order. After your first order, there is no minimum re-order. However, on all re-orders less than $50, we will add a $6 small order charge at the time of invoice.

Pricing:

All pricing subject to change. Quantity pricing applies to the same size and color.

Measurements:

All measurements listed are outside to outside. Since most of our items are handmade, dimensions may vary from stated sizes.

Colors:

Colors on the internet and in catalogs are subject to variation according to monitor or printing.

Order Processing:

In stock merchandise generally ships within 24-48 hours.

Rush Orders:

Rush orders must be called in to us by 12:00 pm EST.

How to Order:

  • Online: Via our shopping cart system.
  • By Fax: Fax orders to: 440-234-5403. Please be sure to include your company name, shipping address, and a phone number where we can reach you during the day.
  • By E-mail: E-mail orders to: info@pioneerwholesaleco.com. DO NOT SEND YOUR CREDIT CARD NUMBER OVER EMAIL. CALL TOLL-FREE 888-234-5400 WITH YOUR CREDIT CARD NUMBER AFTER SENDING THE EMAIL. Please be sure to include your company name, shipping address, and a phone number where we can reach you during the day.
  • Showroom: Our showroom is open from 8:30-4:30, M-F. We are located at 500 West Bagley Rd., Berea, OH 44017, approximately 10 minutes from the Cleveland Hopkins International Airport.
  • Salesmen: We have salesmen in Ohio, Northern Kentucky and West Virginia that would be happy to work with you.
  • By phone: To place an order by phone, please write down the stock number, the quantity you wish to order, and the price shown online. Also, have your tax id number and your credit card ready. Then call our office at: 888-234-5400, from 8:30-4:30 Eastern Time, M-F.

Accepted Forms of Payment:

We accept Mastercard, Visa, Discover and American Express. All first orders must be paid for with a credit card. After that you may apply for credit, or you may have orders come to you C.O.D.

Backorders:

We are very careful about shipping backorders. We will contact you for approval before shipping backorders on all credit card or C.O.D. accounts. Net 30 accounts will automatically be shipped if the merchandise arrives within 30 days of initial order.

Direct Import or Custom Orders:

Since we work directly with factories in China, we can help you with special orders or custom designs. Much larger minimum order quantities and lead times will apply.