Our current order processing time is: 3 business days
We sell B2B only. In most states, a signed sales tax exemption form is required to purchase. Our minimum order is $125.
Inspiration & Education
DESIGN GALLERY
If a picture is worth a 1000 words, then this is the most valuable section of our site! Get inspired by beautiful designs!
DESIGN VIDEOS
View our design videos for the latest tips and tricks for the industry.
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Check out our blog for the latest articles on tips and tricks for the industry.
Frequently Asked Questions
Order FAQs
Q: How do I register to see wholesale prices?
A: All prices on our website are wholesale prices- we do not sell retail.
- You do not need to register or create an account to view wholesale prices.
- An account will be automatically created for you when you place your first order with us.
- This means you can browse our products and prices freely without logging in or registering beforehand.
If you have any questions about ordering, feel free to contact our support team.
Q: What is your minimum order?
A: Domestic (U.S.):
$125.00
International:
A minimum order of $300 applies to all international orders. For more details, please see our international orders policy.
Q: When can I expect my order to arrive?
A: Orders typically ship within 2-5 business days for in-stock merchandise. During peak seasons or unexpected delays, shipping times may vary. Please refer to the top banner on our website for the most up-to-date processing window.
Once your order leaves our warehouse in Ohio, delivery time depends on your location and the carrier. You'll receive a tracking number on your invoice, which is emailed by our support team, the same day your order ships.
Q: Can I place an order for out-of-stock items? How do you handle them?
A: Yes, you can place orders for items that are currently out of stock. In fact, we recommend doing so to reserve your spot in line- this helps ensure you receive them once it's restocked.
After placing your order, you'll receive a stock status order confirmation via email. This will show any unavailable items listed in the "Back Ordered" column. If a large portion of your order is out of stock, we'll follow up by phone or email to confirm how you'd like to proceed.
At the time of shipping:
- If more than $25 of merchandise is out of stock, we'll generate a back order.
- If less than $25 is out of stock, we'll cancel those items and ask you to reorder later.
Please note: Prices may fluctuate due to tariffs, so the price shown at checkout may not reflect the final cost of back-ordered items. Final pricing will be confirmed once the items arrive.
If you need a specific quantity urgently, we recommend calling us at 440-234-5400 to verify availability before ordering.
Q: Can Pioneer order items for me that are not listed on the website (special order)?
A: Thanks to over 40 years in the industry, we have strong relationships with suppliers and can often help locate hard-to-find items. While we don't guarantee special orders, we're happy to explore options when possible.
Please note:
- Special or large orders may require a minimum quantity or dollar amount.
- A non-refundable deposit is typically required for non-stock items.
- Additional lead time is needed for sourcing and delivery.
If you're looking for something specific, give us a call at 440-234-5400 - we'll let you know if it's something with which we can help.
Q: How do you handle back orders once items become available to ship?
A: We don't automatically ship back-ordered items once they become available. Instead, we'll contact you by phone or email to confirm whether you'd like the back-order shipped and to inform you of any price changes due to tariffs.
Customers are responsible for shipping charges on backorders. To help offset those costs, we encourage you to add additional items to ship with your back-order.
If we don't receive approval to ship within one week, the back-order will be canceled and merchandise will be released to other customers.
Q: Can I order a sample before placing a larger order?
A: If you're local, we encourage you to visit our sample room to see products in person and find the best fit for your needs.
If you're not within driving distance, you can purchase samples. Please note:
- Samples must be ordered in the minimum packaging increment for each item.
- You'll need to pay for both the product and shipping.
- Sample orders must be placed by phone at 440-234-5400.
Tariff FAQs
Q: How are the 2025 tariff increases affecting your prices?
A: Tariff changes in 2025 have led to increased costs from our vendors and higher import duties. While we've worked hard to absorb as much of this as possible, some price adjustments are now necessary to maintain our service and product quality.
As of May 12, most products will see a modest price increase of approximately 5%. As the administration finalizes additional tariff policies, we may also need to apply a tariff surcharge at checkout.
We're actively monitoring these changes and will share updates as soon as we have more information. Our goal remains to keep pricing as stable and fair as possible.
Product FAQs
Q: Can I use your artificial florals and greenery outside?
A: Some customers do use our artificial florals and greenery outdoors, but the majority of our products are not specially coated for outdoor use. Exposure to sunlight, moisture, and wind may cause fading, bleeding, or damage over time.
We do offer select UV-safe products which are specifically labeled as such on our website. These items are better suited for outdoor use and provide added protection against fading.
Important: We do not recommend using Real Touch flowers outdoors, as they are especially sensitive to environmental conditions.
If you're planning an outdoor display, we suggest choosing UV-safe items or placing products in covered or shaded areas to extend their lifespan.
Q: Do you carry holiday or Christmas merchandise?
A: We do not carry holiday merchandise, including Christmas greens or pine. Pioneer Imports & Wholesale has made a corporate decision to focus exclusively on year-round products that serve a wide range of styles and occasions.
If you're looking for versatile decor that works across seasons, we're happy to help you find the perfect fit from our current selection.
Q: What does the "x" mean in a product title?
A: The "x" in a product title refers to the main stem count in a bush. Each stem is a piece that can be clipped off and used individually in an arrangement.
Some stems may include extra shoots or clumps, but those smaller offshoots are not counted in the "x" total because they can't stand alone in a design.
For example, a product titled "x12" contains 12 usable stems.
Q: Can I mix and match colors to qualify for quantity pricing?
A: We're not able to offer quantity pricing when colors are mixed. To receive a price break, items must be ordered in full box packs of the same color. This helps us reduce labor costs in our warehouse, as mixing colors requires additional handling.
Q: Are your products fire retardant?
A: No, our products are not fire retardant.
Q: What does "Colorfast" mean?
A: "Colorfast" refers to products that have undergone an extra step in production to help reduce the chance of color-bleeding when wet. While this treatment improves water resistance, it does not guarantee that the product won't bleed or fade.
Colorfast items are still susceptible to sun exposure and may fade over time if placed in direct sunlight.
Q: What does "Real Touch" mean?
A: "Real Touch" refers to premium artificial florals and greenery made from Polyurethane or Latex to replicate the soft, natural feel of fresh plants. These materials give the product a lifelike texture and appearance.
However, Real Touch items are more delicate than standard artificial products. They are extremely sensitive to light and should not be used outdoors, especially in areas with constant sun exposure, as they may fade or degrade.
Q: How can I tell if an item is available or out of stock?
A: Each product page displays availability directly under the SKU. You'll see one of two status messages:
- "Available" - The item is in stock and ready to ship.
- "On Order - ETA Below" - The item is currently out of stock but has been reordered. An estimated arrival date will be shown in the message.
Please note: ETA dates are approximate and not guaranteed, as they depend on vendor shipping schedule and customs clearance.
Q: Are your containers food safe or compatible with lids?
A: Our products are designed for decorative use in the floral industry and are not considered food safe. This includes our glass vases, containers, and corsage/boutonniere boxes. We do not recommend using them to store or serve food.
Additionally, our glass vases are not designed to be used with lids, as lids are not typically required in floral applications.
Billing FAQs
Q: Where can I find my invoice?
A: Invoices are emailed to the address provided on your order on the day your order ships.
If you didn't receive it or can't find it:
- Check your spam or junk folder.
- Make sure you're checking the correct email address.
- Contact our office at 440-234-5400 and we'll resend it to you.
Q: How much is shipping?
A: Shipping costs are based on the weight and dimensions of your order.
Once your items are pulled and packed, we calculate the most cost-effective shipping rate using our discounted FedEx and freight rates.
We’re happy to call you with the final total including shipping. Please be sure to read our Shipping Charges Policy to understand how our notification process works.
For more details on shipping, please review our shipping rates & policy page.
Q: What is pre-authorization? Was I charged twice?
A: No-you were not charged twice.
When you place an order, your credit card is pre-authorized, meaning your bank reserves the funds, but they're not transferred to us right away.
On the day your order ships, the pre-authorization is replaced with the actual charge, and the funds are then processed. This is similar to what happens when you check into a hotel or pay at the pump-you see a temporary hold, followed by the final amount.
This system is a common security measure used by most major retailers and credit card processors. It protects your information and ensures we never directly store your credit card number.
Still have concerns? Feel free to contact our support team and we'll be happy to help.
Q: I canceled my order, but I still see a charge on my credit card. Why?
A: What you're seeing is not a charge-it's a pre-authorization, which is a temporary hold placed by your bank when you placed the order.
When your order was canceled, we voided the transaction on our end, but your bank may take up to 7 business days to remove the hold and return the funds to your available balance.
Unfortunately, this time is controlled by your bank, not us- but rest assured, you will not be charged. If the amount hasn't cleared after 7 days, we recommend reaching out to your bank directly.
Still unsure? Contact our support team and we're happy to walk you through it.
Q: Can I get terms with your company?
A: Most of our customers pay be credit card, but we do offer business credit terms to qualifying customers.
If you'd like to apply for a credit account (e.g. Net 30 terms), please call our office at 440-234-5400. Our team will walk you through the application process.
Note: Credit approval typically requires a business credit check and trade references.
General FAQs
Q: Who can buy from you?
A: We are a wholesale-only supplier serving businesses that resell products-mainly in the floral, event, gift, and craft industries.
To order, you must:
- Have an established business.
- Hold a vendor's license or state resale number.
- Be purchasing for resale, not personal or internal use.
We sell to:
- Floral designers and shops
- Gift basket companies
- Crafters and candlemakers
- Event production and styling companies
We do not sell to:
- Individuals or consumers
- Churches, medical offices, bookstores, clothing stores, etc
- Direct sellers (like Avon representatives) without a resale license
Have a high-volume order (over $500) from another industry? Call us at 440-234-5400-we may be able to help.
Q: Do you have a catalog?
A: Yes!
View our digital catalogs.
Please note: Printed catalogs are only available to qualified businesses with a vendor's license or state sales tax ID in a related industry.
Q: Is your sample room open?
A: Yes, our Sample Room is open to qualified business customers.
No appointment is required, but we recommend scheduling one - appointments receive priority access.
Please note: To visit or purchase from our Sample Room, you must be a business with a valid vendor's license or state sales tax resale number.
Walk-ins are welcome from 9 a.m. - 4 p.m. M-F but may need to wait during busy times. Orders must be place no later than 4:00 p.m. Questions? Contact us-we're happy to help.
Q: I'm interested in starting my own floral or gift basket business. Can you help me?
A: Yes- we love working with startups! We can help you build a starting inventory of:
- Artificial flowers
- Containers and baskets
- Ribbons and bows
- Floral supplies
While we're happy to assist with product selection and inventory planning, we cannot offer advice on legal, financial, or licensing matters.
Q: Do you have any current coupon codes or discounts?
A: We believe in real, honest pricing-not inflating prices to offer fake discounts or free shipping. That said, we do offer ways to save:
- Volume Discounts (No Coupon Required)
Best way to save: Buy in box or case quantities
- Box and case prices are automatically discounted
- Case pricing can be up to 20% less than the "each" price
- Discounts are shown on each product page-no promo code needed
- Order Total Discounts (Use Promo Code at Checkout)
| Regular Priced Merchandise Total | Discount Amount | Promo Code |
| $1000-$2499 | 2.5% | RD1K |
| $2500-$4999 | 5% | RD2-5K |
| $5000-$9999 | 7.5% | RD5K |
| $10,000-$14,999 | 10% | RD10K |
| $15,000+ | Call to discuss | 440-234-5400 |
Requirements:
- Must enter promo code at checkout
- Online orders only
- Applies to regular-priced merchandise only
- Cannot be combined with other offers
- Annual Purchase Discount (By Customer)
For businesses spending $20,000+ per year, we may offer a custom discount program.
Call us at 440-234-5400 to discuss options with management.
- Email Promotions
Want immediate notice of special discounts and sales? Sign up here for our emails.
Q: May we use your photos on our website or in our catalog?
A: All images on our site are copyrighted and may not be used without permission.
However, if you're a customer, we're happy to share approved images for the products you've purchased.
To request images:
- Place your order
- Then email us at info@pioneerwholesaleco.com with your order number and the SKUs you'd like photos for
We'll send you the correct files for use in your own online store or catalog.
Q: Can I buy flowers for my wedding?
A: We're a wholesale-only supplier, serving qualified businesses with a resale license. We do not sell to individuals for personal events such as weddings.
For more information, please see our Who Can Buy section above.
Q: I really want to buy your products, but I am not a business. Can you recommend a distributor near me?
A: We are a wholesale-only supplier and do not sell directly to the public.
However, many of our products are available through local florists and gift retailers who can special-order from us on your behalf.
Just visit your favorite local florist or gift shop and ask if they can place a special order with Pioneer Imports & Wholesale.
Please keep in mind that retail pricing with likely be higher than our wholesale website pricing, as businesses may set their own markup.