Our current order processing time is: 2 business days
We sell B2B only. In most states, a signed sales tax exemption form is required to purchase. Our minimum order is $125.
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ABOUT US
Order Processing Policies
Warehouse Pickups
Standard Period - When our shipping window is at 1-4 days.
- Standard orders (non-rushes) will be processed in normal rotation, we will call when it is ready.
- Orders are invoiced and charged on the day they are pulled.
- Once invoiced, orders will be held for up to 1 week.
- If not picked up within that time, the order will be returned to stock and refunded to the original payment method.
- Pickup appointments are appreciated but not required. You may schedule one when placing your order or when you're notified that it's ready.
High Demand Period - When our shipping window is at 5 days or more.
- During high-demand periods, pickup orders will be ready in half the time of standard shipping orders — as a courtesy to customers who invest their time to drive to us. For example, if the current shipping window is 6 business days, your pickup order will be ready in approximately 3 business days.
- Orders are invoiced and charged on the day they are pulled.
- Once invoiced, orders will be held for up to 1 week.
- If not picked up within that time, the order will be returned to stock and refunded to the original payment method.
- Pickup appointments are appreciated but not required. You may schedule one when placing your order or when you're notified that it's ready.
Rush Order Policy
Standard Period (Shipping window: 1–4 business days)
- No additional charge for rush service.
- Rush orders typically ship the next business day. Same-day shipping may be considered — please contact us for current availability.
- For express delivery, orders must be finalized by 1:00 PM EST to qualify.
High-Demand Periods (Shipping window: 5+ business days)
- A $50 rush fee applies for the next available rush slot.
- Rush availability is subject to current order volume and capacity.
Order Adjustments and Merges
Standard Period (Shipping window: 1–4 business days)
- Orders can be adjusted at no charge anytime before a team member begins pulling the order.
- Changes requested after pulling has begun will incur a $10 change fee.
- Multiple orders can be merged at any time before pulling begins.
High-Demand Periods (Shipping window: 5+ business days)
- Orders may be adjusted within 24 hours of submission and still retain their original place in line.
- Adjustments made after 24 hours will be requeued based on the date of the change, not the original order date.
- Changes requested after pulling has begun will incur a $10 change fee.