Our current order processing time is: 2 business days
We sell B2B only. In most states, a signed sales tax exemption form is required to purchase. Our minimum order is $125.
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ABOUT US
Resolutions & Returns Policies
Serving the event, gift and floral professional is our top priority. We hope you never have to return an item, but we are here to help if you need to.
Claims for defective or damaged merchandise:
- Please inspect your shipment immediately upon receipt!
- You must notify us within 10 days of receipt of shipment.
- Our liability is limited to replacement of missing or damaged products only. We are not obligated for consequential damages.
- Merchandise must be returned to Pioneer unused and in its original inner packaging.
- We will waive the return shipping fee if you are returning an item that is defective or damaged.
- An RMA number is required for all returns. Please complete this form to report damaged items and initiate a claim. Then text photos of damaged items to (440)234-5400. Unauthorized returns will not be accepted.
Claims for missing merchandise:
- Please inspect your shipment immediately upon receipt!
- You must notify us within 10 days of receipt of shipment.
- Our liability is limited to replacement of missing or damaged products only. We are not obligated for consequential damages.
- Please complete this form to initiate a claim for missing merchandise.
If you bought the wrong item or the item is no longer needed:
- We will accept returns of standard stock merchandise within 15 days of invoice date.
- Merchandise must be returned to Pioneer unused and in its original inner packaging.
- Merchandise must be packed and shipped so that it will arrive at our warehouse in its original, brand-new condition.
- Items must be returned to our warehouse within 30 days of invoice date.
- Please note that return shipping costs are the responsibility of the customer.
- A RMA# is required for all returns. Please complete this form to initiate a return. Unauthorized returns will not be accepted.
Items not eligible for return:
- Unfortunately, we are not able to accept returns on special order merchandise, final sale merchandise or used merchandise.
We understand that mistakes and damage can happen.
At Pioneer, some of our core values include treating others as we would want to be treated, working as a team, going the extra mile, and solving problems. Because of this, our return policy is designed to be fair and reasonable.
If you have any additional questions or concerns about your order, our customer service team is ready to assist you on a case-by-case basis.
Please contact us at 440-234-5400 or resolutions@pioneerwholesaleco.com