Our current order processing time is: 3 business days
We sell B2B only. In most states, a signed sales tax exemption form is required to purchase. Our minimum order is $125.
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About us
Shipping Rates & Policies
REAL Shipping Rates
At Pioneer, our shipping policy is straightforward and transparent. Shipping costs are determined by your order’s size, weight, and destination. All orders are fulfilled from our Berea, Ohio warehouse and sent using trusted carriers.
What shipping methods do you use?
We ship via FedEx, USPS, and freight carriers. Shipping method depends on your order size, weight, and destination.
Please note: While we are able to ship via the US Postal Service, please allow an extra day for the package to be picked up. For same-day USPS shipping, there is an extra $23 handling charge.
Can you give me a general idea of shipping costs?
Shipping costs vary depending on the size, weight, and destination of your order. Keep in mind that shipping carriers apply minimum charges - known as floor rates - to every shipment. Even very small or lightweight packages have a starting rate of $12. These rates are set by the carriers, not by Pioneer.
Below are some general averages to help you estimate cost based on product type:
- Corsage supplies & ribbon - generally 5% to 10% of merchandise total
- Silks - generally 10% to 20% of the merchandise total
- Baskets - generally 15% to 35% of the merchandise total
- Ceramics and containers - generally 20% to 40% of the merchandise total
Please Note: These are estimates only. Final shipping costs are calculated using carrier rates and may include residential or delivery surcharges.
Residential deliveries of ceramics and glass over long distances often result in significantly higher shipping costs due to carrier surcharges and handling requirements.
To help offset these costs, we strongly recommend that customers—especially those located far from our Berea, Ohio warehouse—consider using a commercial delivery address and placing orders of at least $200.
This helps maximize shipping efficiency and reduce per-item costs for fragile shipments.
Do you offer free shipping?
We do not offer free shipping. Instead, we pass along our negotiated commercial carrier rates, which reflect our 49 years of shipping volume and experience.
Will I be notified of the shipping charges before my order ships?
We aim to make shipping as transparent and flexible as possible. Here's how our process works:
1. Standard Process (No Special Request)
If you do not request shipping cost details in advance, we will pack your order and send an emailed invoice with the total charges, including freight.
2. Requesting a Call With Shipping Charges
If you request a call with shipping totals, here’s how it works:
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Phone orders: Let our customer service team know you'd like a call with shipping charges. We will attempt to speak with you directly. If you're unavailable, we will leave the total with whoever answers the call or on your voicemail. After leaving the total, your order will be shipped.
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Web orders: Select the delivery method “Contact you with a final total including shipping costs”. We will attempt to speak with you directly. If you're unavailable, we will leave the total with whoever answers the call or on your voicemail. After leaving the total, your order will be shipped.
3. Requiring Personal Approval Before Shipping
If you want to personally approve shipping charges before your order leaves our warehouse, you must explicitly request this when placing your order:
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Phone orders: Tell our customer service representative that you require a call with shipping totals and that we must speak to you personally for approval.
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Online orders:
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Select the delivery method: “Contact you with a final total including shipping costs.”
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In the Shipping instructions box, type: “Prior approval required before shipping.”
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This means we will not ship your order until we speak with you directly and receive your approval for the shipping cost.
Where do you ship?
- Standard Shipping: Available to all U.S. states, U.S. territories such as Guam and Puerto Rico, and U.S. Naval Bases.
- Special Shipping: For destinations such as the Caribbean, Mexico, Central America, Bermuda, and other international locations, shipments are generally best arranged through a U.S.-based freight forwarder. If you plan to use your own logistics provider, please contact us to coordinate special arrangements.
Do you offer overnight delivery?
Yes, we offer overnight delivery through FedEx and USPS upon request. However, we do not recommend it unless absolutely necessary.
Think of it like buying an airline ticket for your package—overnight shipping is fast, but it comes with a premium price.
If you still prefer overnight delivery, just let us know and we’ll provide a quote based on your location and order size.
What should I know about delivery addresses and shipping fees?
To ensure smooth delivery and avoid extra charges, please keep the following in mind:
Provide a valid and complete delivery address. Shipping carriers require someone to be available to receive deliveries between 8 AM and 5 PM, Monday through Friday. If no one is available, you may be responsible for redelivery fees.
Residential vs. commercial delivery: Carriers often charge extra fees for residential addresses. An address is considered residential if anyone currently lives there or could live there—even if it's a business, like a floral shop with an apartment above. If possible, use a commercial address to help reduce shipping costs.
Returned or refused shipments: If no one is available to accept the delivery, or if the shipment is refused, it will be returned to our warehouse. Customers are responsible for both the original and return shipping costs.