Our current order processing time is: 3 business days
We sell B2B only. In most states, a signed sales tax exemption form is required to purchase. Our minimum order is $125.
Inspiration & Education
DESIGN GALLERY
If a picture is worth a 1000 words, then this is the most valuable section of our site! Get inspired by beautiful designs!
DESIGN VIDEOS
View our design videos for the latest tips and tricks for the industry.
BLOG
Check out our blog for the latest articles on tips and tricks for the industry.
ABOUT US
General Terms & Conditions
We only sell wholesale. We do not sell retail.
You must be an established business in a related trade in order to purchase from us.
Pricing
Prices are expected to change for various reasons. Prices on our website at the time of ordering are the official prices.
Box and Case Pricing
Box and Case pricing applies to the same item, size and color. Prices are subject to change at any time.
Minimum Order
- Domestic (U.S.):
- $125.00
- To get the most economical shipping rate, we recommend that you place an order of $200 or more to reduce the shipping cost percentage.
- International: There is a $300 minimum for all orders. Please note: Canadian orders must be placed by telephone. For more details about international orders, click HERE.
"SALE" Items
All items marked "sale" are limited quantity and will not be reordered once they sell out.
Order Processing
In-stock merchandise generally ships within 2-4 business days. Peak season and situations beyond our control, may cause delays. See our website banner for current order processing time.
Payment
We accept MasterCard, Visa, American Express and Discover. All first orders must be paid for with credit card. After that, you may apply for Net30 credit terms. Credit terms are only available to customers with excellent credit. All checks subject to bank verification at any time.
Shipping Charges
We ship via FedEx, USPS, and freight carriers. To ensure you receive the best possible rates, we do not estimate shipping costs in advance. Instead, exact charges are calculated after your order is packed.
We aim to make shipping as transparent and flexible as possible. Here's how our process works:
1. Standard Process (No Special Request)
If you do not request shipping cost details in advance, we will pack your order and send an emailed invoice with the total charges, including freight.
2. Requesting a Call With Shipping Charges
If you request a call with shipping totals, here’s how it works:
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Phone orders: Let our customer service team know you'd like a call with shipping charges. We will attempt to speak with you directly. If you're unavailable, we will leave the total with whoever answers the call or on your voicemail. After leaving the total, your order will be shipped.
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Web orders: Select the delivery method “Contact you with a final total including shipping costs”. We will call or leave a message with the shipping charges. After that, your order will be shipped.
3. Requiring Personal Approval Before Shipping
If you want to personally approve shipping charges before your order leaves our warehouse, you must explicitly request this when placing your order:
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Phone orders: Tell our customer service representative that you require a call with shipping totals and that we must speak to you personally for approval.
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Online orders:
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Select the delivery method: “Contact you with a final total including shipping costs.”
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In the Shipping Instructions box, type: “Prior approval required before shipping.”
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This means we will not ship your order until we speak with you directly and receive your approval for the shipping cost.
Variations
Due to differences in the dye lot during the fabric-dyeing process, and printing variations, colors in catalog may not be an exact representation of individual product. Since baskets are handmade, sizes and colors will vary; allow for tapering.
Availability
We regularly receive large orders for individual items that take all stock of a certain item. Therefore, we recommend that you order early in the season to guarantee availability of your desired purchase.
Arrival Dates
Visit our website to check availability and estimated arrival dates.
Postdated and Pre-book Orders
Prices may be adjusted to market rate on any orders placed more than 30 days in advance of shipping.
Return Policy
You must notify us within 10 days of receipt of shipment.
Merchandise must be returned to Pioneer unused and in its original inner packaging.
Merchandise must be packed and shipped so that it will arrive at our warehouse in its original, brand-new condition.
Items must be returned to our warehouse within 30 days of invoice date.
A RMA# is required for all returns. Please complete this form to initiate a return. Unauthorized returns will not be accepted.
Our liability is limited to replacement of missing or damaged products only. We are not obligated for consequential damages.
Please review our Resolutions & Returns Policies for more information.
How to Order
Online: www.pioneerwholesaleco.com
Phone: 440-234-5400
Fax: 440-742-4048
Email: info@pioneerwholesaleco.com
Rush Orders
During our standard season, rush orders must be called in to us by 2:00 PM EST. During peak season (January through May), please call for rush availability.
Backorders
Backorders under $25 will be automatically canceled at time of invoice. Larger backorders are kept and we will call you when merchandise is available. Due to tariffs, prices on products may fluctuate. For backordered items, the price displayed at time of order may not reflect the final cost. Once items have arrived, we will provide you with final pricing. We will not ship backorders without approval. Two attempts will be made to contact you about available backorders. If you do not respond to those attempts within 7 days, the merchandise will be released to other customers.
Measurements
All measurements listed are outside to outside. Silk bush measurements include the stem. Since most of our items are handmade, dimensions may vary from stated sizes.
Colors
Colors on the internet and in catalogs are subject to variation according to monitor or printing.
Dye Lots
Oftentimes colors come in different than our original samples or previous shipments. These variations are due to differences in the dye lot during the fabric-dyeing process.
Types of Customers
We are an importer and wholesale supplier primarily to the floral and gift industries as well as some related industries. We sell to established businesses who will be reselling or renting the products, with vendor's licenses/state sales tax resale numbers, in the below listed industries. For more information on Sales Tax Exemption, please see this page.
We do also at times sell to volume buyers (Minimum $500 order) in other industries. For volume buyer inquiries in industries not listed below, please call 440-234-5400.
Who we sell to
Florist; Event Florists; Event Designers; Display Companies; Furniture Stores; Garden Centers; Nurseries; Gift Basket Companies; Gourmet Food Stores including Candy, Bakeries, and more; Grocery Stores; Farm Markets; Orchards; Wine Shops & Wineries; Liquor Stores; Casinos; Candle Companies; Craft Supply Stores; Gift Shops; Hotels; Interiorscapers; Interior Designers; Monument/Memorial Companies; Soap & Spa Product Companies; Film Production Companies; Pharmacies.
Who we DO NOT sell to
Administrative Offices; Bookstores; Churches; Clothing Stores; Construction Companies; Electronics Stores; Gas Stations; Independent Contractors in a Direct Sales company (such as Avon or Mary Kay) who do not have their own personal vendor's license or sales tax resale number; Medical Offices; Thrift Stores.
We do not sell to individuals without an established business!
Direct Import or Custom Orders
Since we work directly with factories in China, we can help you with special orders or custom designs. Much larger minimum order quantities and lead times will apply.
Refusal of Service or Order Cancellation
We reserve the right to refuse service or cancel any order at any time.